So, here I sit… whilst my friends and family are out and about, I’m stuck in the orifice today handling calls in the call center that I manage. It seems that I have a student who is an engineering major who had a “study group” Friday, yesterday, and today… suffice it to say I’m dubious about whether or not this was indeed a study group, or a weekend vacation. While I’m not distrusting of the individual, let’s just say that I’ve not heard of many whole-weekend study groups… but that’s not what’s annoying me.
What is annoying me is that the other group that falls under my boss, the User Accounts Management group, in combination with the Systems group, has arbitrarily decided to start using another ID other than SSN to determine what a user’s e-mail address will be. This wouldn’t be so bad, if it had been communicated to us beforehand, and if the group would have changed the tools available to our customers to look up their OWN e-mail addresses - but NOOOOOooooooooooooooooo… that’s not how it happens.
This is the way it happens:
The decision is made in a vacuum, which is typical for such a fine state institution as this, and then we at the help desk are left to deal with the repercussions. Today it’s not that bad, but I can see this ballooning into something major by, oh, the middle of the week.
Yes, I’m on edge… oh well. I guess I just need to deal with it.
That and write an e-mail to the head of UAM and my boss (who is also her boss) asking them to fix the problem.
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