So, I went in to work late today, and got a chance to play with the boys - something I don't get enough opportunity to do… and I decided to not make up the hours I took off. I'll need to remember to submit the leave card for the time, because I don't want the auditors breathing down my neck about it.
I was talking with one of my co-workers today about being completely burnt out. So much so that I haven't been able to really focus on my job. Even though I haven't been able to focus on my job, things have been going relatively well; but my boss is starting to notice that I am not there 100%. This isn't necessarily a bad thing, because what has been happening is that my team has been doing phenomenal things, while I've been there to interface their ideas with another team that implements them. The reason it's not a bad thing, is that she likes me, has said so, and knows why I am not there 100%. I am banking on the thought that these issues may cause her to take on my cause, rather than dismiss me. I've done a ton of good for this organization, and I dont' feel appreciated for it.
Anyhow, what it boils down to is this. I have a group of people who want to do an excellent job, but we work for an administration that doesn't back up this job with the money to get it done. So, what happens is we have to do a mediocre job. But no one wants to be associated with mediocrity. Okay, some people don't mind it, and some of them work for me as well, but the majority of my staff care when they have to give the students the run-around. Especially when those departments are transferring customers up to our lines, even though it is those departments that should be solving the problems for the customers.
I'm losing my patience at dealing with an administration that turns a blind eye to the needs of their employees, and expects those employees to continue their jobs and be happy to have jobs. It will not last forever, and this feeling is what bothers me most. All of my employees are good at what they do. Yes, as is the case anywhere else, some are better than others, but that doesn't matter. What does matter is that my staff is looking to leave. Do I have proof? No. I don't need it. All I do need to know is that if I were them, I'd be looking to leave.
Now all I have to do is re-capture their trust and let them know that I really do care about them and that things will get better. But I have little faith that that will happen. So I suspect my turnover is going to skyrocket this year, unless we can do something substantial to reduce the volume of calls that we have been expected to handle.
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