Sean Bossinger’s Doings

So, rather than take the bus in this morning, insisted that I drive.  So I insisted that I bring my new Sirius satellite radio receiver.  The traffic report for the Miami area was spot-on - something that even the local stations can't get right.  Maybe they just took a chance and hit it right.

(Sirius Commercial Music intro…)

While driving, I ventured out of my music safe-realm of “1st Wave” which is a station devoted to “New Wave” rock that formed the core of my formative teen years, and checked out a bunch of other music stations.  I found that I could listen to, and even enjoy, 60's, 70's, classic rock, and even the kids station (for a few minutes, anyhow).  No, I'm not being paid by Sirius for this commercial.  If I had XM radio, I probably would be gushing about that as well…  For those of you who know me, you know that music is like a religion to me.  I find it soothing, cathartic, and all other things that most people would use a religion for.  When I'm down and out, I go to the music.  When I'm ecstatic, happy, thankful, I go to the music.  My mood drives the music I listen to.  So what's the big deal about satellite radio?  I'm a fidelity freak, and honestly, I don't like ripping and burning my own CDs, I prefer the DJ to mix the music for me, and I never know what mood is going to strike.  I can't carry 300+ CDs with me in the car, so I figured this would work, and it has.  The clarity and fidelity is amazing, especially with the line-out cassette adapter… no - no FM transmitter for me, thank you - it sounds flat.

(Sirius Commercial wrap-up)

Anyhow… we're back at it at the university I work at.  In the past two days, we've had 1,500 inbound calls, of which we've been able to answer about 1,000.  For most call centers, this would be viewed as a disaster; however, in mine, anything above 50% on the first week of classes is acceptable, because we can't staff for the busy period.  The representatives that I have have been doing very well, on average, while some just don't get the fact that this is a call center, and their job is to take calls.  I have a particular representative who likes to test me, and yesterday, he pushed hard.  He got here late, and then when he got here, he took 15-20 minutes to start taking calls.  I'm sure if I question him, he'll say that he needs that time to come up to speed on all of the (nonexistent) changes in our environment.  While I understand an overriding need to gently get into the swing of things… well… never mind.  It just upsets me to talk about it, and I don't think I can speak to him without throttling him.  However, a nice e-mail will soon find its way to his in box, with a copy to my boss. I suspect that will straighten things out.

I added a new friend to my LiveJournal friends menagerie - .  I know nothing about this person, other than they share my love for Sirius radio, and that they had a nice rant yesterday about someone not totally understanding the public nature of these forums.  The thing about Sirius was enough to put them in my radar off on the edge - the zoning-in on berating someone because they think their journal is even semi-private put them squarely in the center of my “need to know” zone on the radar.  Straight talk?  Fine by me.